The job and hiring process at CVS Health, like many other retail and pharmacy organizations, is structured to identify candidates who are a good fit for the company both in terms of skills and alignment with the company’s values. Here’s a general overview of what you might expect during the CVS job and hiring process:
- Job Application:
- You’ll typically start by applying for a position through the CVS Health careers website, where you can search for available jobs and submit your application online. This will include your resume and possibly a cover letter.
- Application Review:
- After you submit your application, it will be reviewed by the CVS hiring team to see if your qualifications match the job requirements. This process may take a few days to a few weeks.
- Online Assessment:
- For some positions, particularly those involving direct interaction with customers, you may be asked to complete an online assessment. This could test various skills such as basic math, situational judgement, or personality traits relevant to the job.
- Interview Process:
- If your application and assessment results meet CVS’s criteria, you will be contacted for an interview. This could be a phone interview, a one-on-one interview, or a panel interview, depending on the position.
- For entry-level positions, you might only have a single interview with a store manager or supervisor. For more senior roles, you may go through several rounds of interviews.
- Interview Questions:
- During the interview, you can expect questions about your previous work experience, your understanding of customer service, how you would handle specific scenarios, and why you want to work for CVS.
- Background Check and Drug Screening:
- If the interview goes well and you are considered for employment, CVS Health will conduct a background check and may require a drug screening, as it is standard in the industry, especially for a pharmacy.
CVS questions and answers
Here are some sample questions similar in style to what you might find on
Customer Service Scenario Questions
Scenario: A customer approaches you with an expired coupon. They seem upset and insist on using it. How do you respond?
- A) Politely explain the store policy and apologize for the inconvenience.
- B) Accept the coupon to avoid any conflict.
- C) Suggest alternative current promotions or discounts that may apply.
- D) Inform them there is nothing you can do and direct them to speak with a manager.
Correct Answer: A) Politely explain the store policy and apologize for the inconvenience.
- It’s important to maintain policy while also providing excellent customer service.
Basic Math Tests
Question: If a customer has a prescription that costs $55 and they have a 20% off coupon, how much will the prescription cost after the coupon is applied?
- A) $44.00
- B) $40.00
- C) $45.00
- D) $35.00
Correct Answer: A) $44.00
- The coupon gives a discount of 20% on $55, which is $11. So, $55 – $11 = $44.
Situational Judgement Test (SJT)
Scenario: You notice a coworker is not following standard procedures when handling medications, potentially leading to errors. What do you do?
- A) Report the coworker to your supervisor immediately.
- B) Ignore it, it’s not your responsibility.
- C) Approach the coworker and offer to help them understand the procedures better.
- D) Monitor the coworker and report them if you see it happening again.
Correct Answer: A) Report the coworker to your supervisor immediately.
- Patient safety is the top priority, and any potential errors in medication handling must be addressed immediately.
Personality Tests
Statement: I enjoy working in a team and collaborating with others.
- A) Strongly disagree
- B) Disagree
- C) Neutral
- D) Agree
- E) Strongly agree
Correct Answer: This type of question doesn’t have a “correct” answer per se, as it’s intended to gauge your personality. However, for a teamwork-centric environment, employers typically prefer a response of D) Agree or E) Strongly agree.
Reading Comprehension
Instruction: Read the following passage: “CVS Pharmacy requests that all prescriptions are verified with the patient’s healthcare provider prior to dispensing. This verification includes dose, duration, and medication interactions.”
Question: According to the passage, what must be verified before dispensing medication?
- A) Patient’s identity
- B) Dose, duration, and medication interactions
- C) The cost of the medication
- D) Availability of the medication in stock
Correct Answer: B) Dose, duration, and medication interactions
- This answer directly reflects the information provided in the passage.
